If you would like to contact a current resident, please call the appropriate floor:

  • First Floor: 865-862-4358

  • Second Floor - 865-862-3791

  • Third Floor - 865-862-3790

Compassionate Alcohol Rehab Center Knoxville TN

Frequently Asked Questions

Residents who fail to comply with Midway's rules and regulations will receive an incident report and disciplinary actions. Disciplinary action includes losing privileges and receiving sanctions. Some examples of privileges could be ordering outside food; home passes, personal passes, visitation, etc. Some examples of sanctions could be extra details, removal from home confinement, being ineligible to go to home confinement, etc.

Due to confidentiality laws, the staff cannot take messages or acknowledge that residents are in the Program unless residents sign a release of information notice.

  1. Reporting Procedure

    Visitors entering the facility should check in at the duty officer station on the 1st floor. Visitors must inform the staff member who they wish to visit. Residents are required to notify their visitors when visitation occurs and are responsible for their visitors' conduct. Adult visitors will be required to provide picture identification before being allowed to visit. Acceptable identification is:

    • Driver's license
    • State identification
    • Other identification that has a picture and signature on it

    All visitor's items, including purses, cell phones, shopping bags, food, etc., should remain in the visitor's vehicle. Visitors are not allowed to bring in food or any items. The duty officer will be the deciding staff member if questions arise regarding appropriate identification. Visitors cannot bring in a cell phone or recording device. Staff on duty at the time of the visitation will supervise the visitation.

  2. Reception

    All visitors must sign in / out on the computer and clipboard with the duty officer. A badge will be provided. During a visitor's initial visit, Midway will ask for basic information, input it into SecurManage, and signed by both staff and visitors. All visitors are issued a "Visitor Agreement" form, which provides the rules and regulations regarding visitation. It is the visitors' responsibility to know this information. Residents may add visitors and delete visitors through the Kiosk. However, the visitor must be approved by their primary Counselor on Thursday, a week before the visit.

  3. Notification

    Residents must be eligible for visitation with no active disciplinary infraction(s); visitors must be approved on the Thursday before visits. Staff will contact the resident and inform them they have a visitor(s). Residents may be denied visitation if the primary counselor, Executive Director, or referral agency deems a visitor counterproductive to a resident's Program, progress, or welfare. Residents are under no obligation to receive visitors. If a resident refuses to see a visitor, the facility staff will inform the visitor and request them to leave the facility.

  4. Visiting Hours/Limitations

    Residents may receive visitors under normal circumstances. Visitation days and times are posted on each floor. Visits are not permitted during mealtimes or allowed to have meals delivered during visitation.


    On occasion, residents will require more privacy during visitation than is available in the designated visitation areas, such as a meeting with a lawyer or clergyman. In those cases, the resident should talk to their primary Counselor to arrange a more private visitation area.

    Lawyers may need to see residents outside of regular visitation hours and days; this is acceptable if the resident gets prior approval.

    Visitation hours and days are subject to change. Visitation can be canceled for an individual, a floor, or the facility without notice.

    Visitation is restricted to the designated area, with no access to a restroom. Staff will monitor visitors and keep them in sight of cameras at all times.

  5. Dress and Conduct

    The staff member supervising the visitation may terminate the visit if they feel it is disruptive to the facility. For example, staff may terminate visitation if a safety, sanitary, or other problem occurs to staff, residents, or the facility if the visitor is inappropriately dressed or exhibiting disruptive behavior. In addition, visitors cannot bring homemade food, pocketbooks/purses, backpacks, diaper bags, or any drink into the facility. Duty Officers will notify the Executive Director in writing whenever a visit is denied or terminated and explain why. Terminating a visitation is at the discretion of the staff member on the floor.

    The visitor will not be allowed to leave and re-enter during the same visitation unless there is a fire/disaster drill or evacuation. Any drills or evacuation visitors must participate in leaving the facility.

    Visitors cannot visit multiple residents on different floors on the same day.

  6. No visitor can smoke on any facility property.

    All visitors must agree to abide by the rules and regulations of Midway as presented on the Visitor Agreement form. The rules include wanding the visitor. In addition, introducing prohibited items or contraband into the facility will terminate the visit and future visitation. In writing, staff informs the Executive Director of any confiscated contraband brought into the facility by a visitor. In addition, physical contact between visitors and residents is prohibited; failure to abide by this regulation will result in the termination of the visit and future visitation.

    Again, suppose visitors do not follow the rules or are found with prohibited items or contraband (including, but not limited to, drugs, alcohol, weapons, recording devices, etc.). In that case, the visit and future visitation will be terminated.

  7. Former Residents

    Former residents must have approval from the Executive Director to visit or participate in therapeutic activities and visit other residents.

Residents can have a cell phone during their stay at Midway Rehabilitation Center. However, below are some guidelines that residents must follow.

  1. Only one cell phone is allowed per resident.
  2. There is to be no resident-to-resident contact. Contact includes calls, texts, emails, photos, money, or other communications.
  3. Cell phones will not be used as the sole means of accountability.
  4. Residents will be allowed to use their cell phones outside their rooms if they remain respectful of those around them.
  5. Any staff has the right to confiscate a cell phone and ask for the passcode at any time without question or argument. In addition, Midway will conduct cell phone searches. Failure to comply with a direct order will result in an incident report, and sanctions, which could include removal, will be implemented.
  6. After a cell phone search, Midway will not retain a resident's phone if a cell phone is confiscated. If discovered that the resident violated a policy or procedure, an incident report will be issued.
  7. Residents are required to provide their cell phone number to the primary Counselor.
  8. Only one phone and one charger are allowed in the facility.
  9. Residents cannot use FaceTime without headphones. Be respectful of others around you, and do not use speaker phone / FaceTime in any of the common areas. Cell phone use of any kind is prohibited on the 4th Floor, duty office, meal lines, and Fire/Disaster Drills.
  10. All residents taking home passes or on home confinement are required to have a cell phone.
  11. Visitors are not allowed to bring cell phones to the visitation.

Yes, Midway provids phones on each floor for residents except during lights-out times. The phones are land phones and do not require money to make local calls. However, a calling card is necessary if residents wish to make long-distance calls. Midway staff does not answer these phones or take messages for residents. See the Contact Us section for phone numbers.

Called should be limited to ten (10) minutes with a five (5) minute interval between calls.

Staff members monitor the phone for inappropriate behavior and can revoke phone privileges for individuals or the facility.

Unlimited access to Midway phones is a privilege and can be taken away if residents abuse the privilege.

Yes, it is permissible for residents to have family and friends transport them to approved locations. However, it is the residents' responsibility to know that the individual driving meets the requirements to drive in Tennessee and has no contraband in their vehicle. If residents are stopped by the police and taken into custody, they will be on a technical escape, and an IR will be issued. Therefore, RESIDENTS SHOULD BE CAREFUL of WHO THEY ACCEPT RIDES FROM. Residents must inform their primary Counselor of the outcome if they or the driver get pulled over.

Authorization must be obtained if a resident wishes to operate a motor vehicle while in the Program. The following paperwork must be submitted:

  • Valid Tennessee Driver’s License
  • Proof of current Insurance showing effective dates of the policy
  • Current Registration
  • A notarized letter from the vehicle owner (if other than a resident) permits residents to drive the car.
  • Completed Authorization for the use of Vehicle Form

The Executive Director and or designee will approve residents to drive. However, residents are responsible for ensuring that the insurance and registration on the vehicle remain in good standing. If they expire, residents are expected to provide an updated copy. Failure to do so will result in the residents' driving privileges being terminated.

Residents who fail to comply with Midway's rules and regulations will receive an incident report and disciplinary actions. Disciplinary action includes losing privileges and receiving sanctions. Some examples of privileges could be ordering outside food; home passes, personal passes, visitation, etc. Some examples of sanctions could be extra details, removal from home confinement, being ineligible to go to home confinement, etc.

Serious or Repeat offenses will result in additional loss of privileges and sanctions, including loss of good conduct time and removal from Midway.

If the residents' job requires them to operate a vehicle, they must consult their primary Counselor before driving the car.

Residents may seek permission to drive a street-legal motorcycle or moped. The exact requirements for driving a car are the same. Residents are not permitted to ride as a passenger on a motorcycle or moped.

Residents' driving privileges include going to and from work. They are not allowed to ride with one another. Do not drive a vehicle until residents have been granted permission; driving without permission will result in an incident report.

Remember that the residents' cars will be searched at the minimum monthly and maybe more often if deemed necessary. RESIDENTS ARE PERMITTED TO DRIVE ONLY THE VEHICLE RESIDENTS HAVE BEEN APPROVED TO OPERATE. If the residents' job requires them to operate a vehicle, consult with their primary Counselor before driving the car. REMEMBER TO INFORM STAFF IMMEDIATELY IF RESIDENTS ARE ARRESTED, STOPPED BY LAW ENFORCEMENT, INVOLVED IN A TRAFFIC ACCIDENT, OR RECEIVE A TRAFFIC TICKET.

Midway’s parking lot is located at the corner of 5th & Myrtle, across the street from the facility. DO NOT park behind the facility. Parking on the street is permissible.

Incoming mail should be addressed to the resident at the address: 1515 E Magnolia Ave., Knoxville, TN 37917

Midway will help those indigent residents who wish to mail letters to maintain community ties based on the following criteria.

Residents who enter the Program and are defined as indigent by Midway's policy include those who are:

  • Unemployed
  • No community support or lack of family in the area
  • No available family or friends to provide financial support
  • Verifiable no money upon entry into the Program

Outgoing Mail: As a general rule, Midway does not inspect mail sent out because residents can access the community and mail letters/packages on the residents' own. Midway does intercede outgoing mail that is suspicious. Residents will be asked to open the letter, and staff will read the contents. Suppose the Executive Director determines the letter's content to pose a threat to any of the entities above. In that case, it will be confiscated and turned over to legal authorities if the mail is deemed illegal. The referral agency will be notified, and sanctions will be implemented based on their instructions.

Incoming Mail: All mail is delivered to the fourth floor and distributed. If staff suspects a letter contains contraband or threatens the above entities, it will be held on the fourth floor until the resident can open it in front of staff. It then will be handled in the same fashion as outgoing mail, except the mail will be either forwarded back to the sender stating why or turned over to legal authorities if the content of the mail is determined to be illegal.

Disposal of Incoming Mail: If Midway decides that mail must be censored or rejected, residents will be notified of the decision in writing and provided with why. The mail will be held five (5) days after residents have been notified to allow residents adequate time to file an appeal using the in-house grievance form. The mail will be destroyed if residents do not file an appeal and no disciplinary action is taken. The mail will be retained and attached to the residents' appeal if an appeal is filed. Once discharged from the Program, Midway returns all mail to the sender. The USPS will not allow a change of address.

Midway staff will conduct vehicle searches at least monthly to ensure no contraband.

Some examples of sanctions could be extra details, removal from home confinement or pass, being ineligible to go to home confinement or pass, etc.

Residents cannot begin home confinement or go on home passes before their eligible date, which is determined based on their sentence and provided to them in a computation sheet. The Residential Reentry Office is the only authority that can approve home confinement.

Residents classified as public law, currently on supervision, will have restricted privileges and will not be eligible for passes, personal time, or home confinement.

All residents will be placed on electronic monitoring. Tampering with electronic monitoring equipment will result in the residents' immediate removal from home confinement.

Cell phone or a landline phone is MANDATORY at approved home sites for weekend passes or home confinement. Residents on home confinement or home pass will have to call the first-floor duty office when leaving or arriving home.


Under normal operations, weekend passes must be approved by the residents' primary Counselor and the Executive Director based on the residents' Program. Only residents who have met the requirements are eligible for weekend passes. Before taking a pass, residents must be at Midway for 30 days; a home site must be completed at their residence, be free of disciplinary infractions, and work 30 hours per week or have employment waived before residents take a weekend pass. In addition, the residence has to be the place resident will go to home confinement. Passes are 52 hours, beginning at 5 pm and ending at 9 pm. The pass can only be on the residents' days off from work. Passes must be turned in for submission no later than the close of business two days before the start of the pass. For example, if residents take passes from Friday to Sunday, turn in the residents' completed passes no later than 5 pm on Wednesday.

No resident is allowed to go directly from work to their pass site. Pass forms must be filled out correctly, or they will be denied. Residents will be expected to follow the pass rules on the front and back of the request form. Residents will be expected to remain at their APPROVED pass location except for approved hours such as personal time and religious services. While on a pass, residents must call and inform the center if residents leave and return the residents' pass location. Suppose residents fail to answer the residents' phones while on a pass; residents will be considered unaccountable and subject to an incident report and disciplinary action. Residents who fail to comply with Midway's rules and regulations will receive an incident report and disciplinaries actions. Disciplinary action includes losing privileges and receiving sanctions. Some examples of privileges could be ordering outside food, home passes, personal passes, visitation, etc. Some examples of sanctions could be extra details, removal from home confinement, being ineligible to go to home confinement, etc.

Serious or Repeat offenses will result in additional loss of privileges and sanctions, including loss of good conduct time and removal from Midway.

Midway has the right to inform residents to return to the facility at any time to ensure that all guidelines are followed, including random alcohol checks or drug screens.

Pass Reminders: Do not go to another residence while on a pass. If residents are arrested or questioned by law enforcement officers for any reason while on a pass, home confinement, or furlough at the residents' first opportunity, they should call Midway and inform them of their situation. Suppose residents must seek medical attention while in the community; the resident is to contact Midway as soon as possible to advise them of the situation. Residents must bring all prescriptions back to the facility when they return from a pass or furlough.

Home Confinement Guidance: Below are highlights of requirements while on home confinement. These are not all the requirements and are subject to change at any time without notice. However, residents must comply with Midway's requirements. If residents do not comply, they may be subject to loss of privileges, incident reports, returning to Midway, being removed from the Program completely, and returning to an institution. If residents have any questions, they should contact their counselor during their business hours. Contact the first-floor duty office if this question cannot wait until they return.

  1. Phone requirements
    • Must have a working phone (Can be a cell or landline)
    • Must have minutes
    • Must have reception
    • Must have long distance
  2. Movement in the Community / Schedules requirements
    • Must have all schedules approved by the residents' Counselor
    • Must not be late returning from schedules
  3. If a resident is tardy, they will be placed on a behavioral contract. If two additional tardies occur in 30 days, incident report(s) will be issued, and residents may be subject to return to Midway and/or be removed from MRC.Accountability requirements
    • By Phone: Must answer incoming calls from Midway 24/7
    • Must call Midway when leaving AND returning home
    • Electronic Monitoring (EM) - Must always follow EM procedures
  4. Privileges
    • Able to request 4 hours of personal time to approved location(s) subject to change
  5. Returning to Midway / Weekly or random Meeting requirements

    Residents must return to Midway (upon request) at any time or immediately for any reason, which includes the following but is not limited to:

    • Meeting with a Staff Member
    • Urine Screen
    • Pill Count(s)
    • Must attend weekly meetings
    • Must have a ride or vehicle available at any time

Residents receive three hours per week from attending a religious service of their choice except for those on Level 1. Level 1 residents are restricted to the facility. Residents must provide where they are going, including the service hours, address, and phone number. This information is given to the primary Counselor.

Only the personal items below are allowed. All other things are contraband and subject to written reprimand and confiscation without notice.


  • Aftershave Lotion (No liquids)
  • Air fresheners (Renuzit standalone and only 1


  • Cell Phone (1 Cell Phone & 1 Charger only)
  • Charger for ankle monitoring
  • Clippers (Small kit) (kept on shelf or footlocker)
  • Contacts (If prescribed & includes Eyeglasses) (Needs approved MRC label)
  • Coffee Pods


  • Dishes (1 each, bowl, cup, mug, knife, fork, & spoon)
  • Dryer Sheets (keep in footlocker)


  • Hats including stocking caps, toboggans, etc. (Can have but only wear outside of facility)
  • Hair Supplies (1 comb; 1 hairbrush; 1 mirror; 1 hair pick)
  • Headphones (1 charger)
  • Hygiene (Must fit in 1-gallon size bag) (Includes toilet paper and 1 pack of wipes, no alcohol)


  • Jewelry valued at no more than $100


  • Makeup (Keep in quart size bag)
  • Medicine (All kept in DO Office/Medicine bin, including the counter, tiger balm, denture tablets, Tylenol, multivitamins, etc.)
  • Mirror (1)
  • Money (No more than $100 cash - Keep in locked footlocker)


  • Nail polish remover wipes
  • Night Light


  • Perfume/cologne (Only if the bottle cannot be opened) (Limit 2)


  • Scent Boosters Beads (Keep in footlocker)
  • Shave lotion (Keep in Hygiene bag NO liquid)
  • Shoes (6 pairs only, no extra in footlocker)
  • Smoking Products - Nicotine pouches can be kept in the DO Office/Medicine Bin


  • Towels and Washcloths

All residents are expected to seek employment unless medically excused. At this time, rent/subsistence will NOT be collected.

Residents are not allowed to be in relationships with one another. Relationships are strictly forbidden between residents. Relationships with residents violate the PREA standards and will result in both parties receiving incident reports and possible removal from the Program.

Residents have access to a workout area in the facility's basement that is open during allowed times.

Yes. All female residents reside on the 1st floor, and male residents live on the 2nd and 3rd floors. Male and female residents are not to interact outside approved Midway activities.

Accountability is of the utmost importance, and residents must always be accountable. Go precisely to the approved schedule and return within the appropriate time frame. The resident will be unaccountable if found to be located at an unapproved site or leave without permission; residents can be charged with ESCAPE. Residents DO NOT have 72 hours to turn themself in to avoid an escape charge. Criminal Escape Charges may be pursued with the U.S. Attorney's Office. All schedules must be approved by the counselor and entered into the Midways secured software. Residents can view this schedule on the Kiosk on the floor.

Each resident entering the building will be given an alcohol sensor and a pat-down. All personal property will be searched, and contraband will be confiscated and destroyed.

Residents can access free washing machines, dryers, and laundry detergent during scheduled times. No outside detergent or bleach is allowed.

Residents must use the bedding issued to them, including the pillow.

100% Smoke-Free and Tobacco-Free Facility

This policy supersedes the Smoke-Free Policy, effective July 13, 2005. Therefore, effective April 6, 2015, Midway Rehabilitation Center prohibits smoking or tobacco in or on the premises of 1515 Magnolia Ave. This includes any type of tobacco paraphernalia, such as lighters, rolling papers, etc. No E-cigarettes, vapes, or chewing tobacco is allowed.

Any visitor found to be in non-compliance with the Smoke-Free/Tobacco-Free Policy will be asked to leave Midway property. In addition, the violator will be barred from any future visits.

Disciplinary Action: If a resident is found to have tobacco or related products, the item/s will be contraband and confiscated. The confiscated contraband will be disposed of and not given back. Residents will be issued an incident report, and sanctions will be implemented. Residents are subject to a search each time they enter the facility or any other time staff suspects they may have tobacco or related products.


If residents are caught smoking in the facility, they will be issued an incident report, and sanctions will be implemented.